Shipping and Return Policy

When will I receive my order?

We try our best to have all in stock merchandise orders shipped within 3-5 business days (excludes weekends) of order placement. During certain times of the year this timeframe may extend up to 2 weeks. If you have an event date, please reach out to our client services team at and we will work to make sure your product arrives in time.

Where does my order ship from?

In stock orders will ship from our facility in Waukesha, WI (Zip Code: 53186). Below is the UPS Ground shipping map to determine the estimated transit time to reach you for UPS.  Transportation time varies per carrier selected.

UPS Ground Map

How long will it take to get my order?

Orders ship within 3-5 business days (excludes weekends). Delivery times are dependent on method and carrier chosen at checkout.  These times may extend during busy times or inclement weather.

I am located in Canada, can you ship to me?

Yes, however, due to the various import restrictions, duties, and taxes our client services department will need to quote you individually. Please contact customer service when you are ready to order and they will be happy to help

I need my order really fast, can you help?

Yes, please contact our client services team and we can arrange expedited shipping for you. Please note that there is an additional shipping cost associated with this. A $25.00 rush fee will also apply (in addition to the freight charges) for next day shipping.

Am I allowed to return items?

Yes. Please contact our client services team and they will walk you through the return process. Orders must be returned within 30 days. Customer is responsible for return freight (except if there is a product defect, damage, or shipping error).

What if there is a problem with my order?

Please contact our client services team and we will make sure your problem is resolved in a quick and timely manner.

California Proposition 65

California residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

A Prop 65 link is below each product description for items that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Notice Regarding Tariffs

Supplier reserves the right, to adjust the price of Licensed Products to reflect changes in tariffs that affect the overall cost.